Terms & Conditions

General Terms And Conditions
These terms apply to all users of the domain aao-sweden.com and åäö.se and their sub-domains (hereafter named: the site). The Terms and Conditions are valid for all your future transactions with åäö Nordic AB (hereafter: åäö; may be referred to as ’us’) and visits to the site. åäö reserves the right to revise these terms and conditions. The date of the latest update is always stated in the final section of the Terms and Conditions. Make sure to keep yourself updated with these changes.

Store Conditions

Shipping

Your order will be shipped within 24 hours of receiving your order confirmation. All orders are currently shipped with DHL or UPS from Stockholm, Sweden (Monday–Friday, excluding Swedish public holidays). You will receive an email containing your tracking number shortly after your order is shipped.

For non-EU orders, the order is shipped using “DDU – Delivered Duty Unpaid” shipping terms. The shipping charge applied at checkout does not include any duty and tax required for import (customs clearance) into your country. All non-EU orders receive free shipping to compensate for the cost of import. It is possible that your order is qualified for free entry (no duty and tax) based on the “de minimis” rule of your country.

åäö reserves the right to cancel any order flagged as a potential fraud.

Return Policy

You are entitled to return your order within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items returned must be unused (in the same condition received). All original packaging must also be returned unused.

Please contact us at care@aaosweden.se if you would like to change your size or return for a refund and we will set you up with a return label.

To cover for return shipping to Stockholm, there will be a charge as per below:

Sweden 99 SEK

Europe 20 EUR

Rest of world 40 USD

For size changes, the above charges will cover shipping both ways (i.e. back to us and back to you again).

Payment Methods

We accept payments with VISA, MasterCard, American Express and PayPal.

The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse.

Your card payment is securely handled using the latest security technology available. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Your card details are not available for anyone from our staff.

Disclaimer
åäö cannot guarantee that all items included in the åäö web shop are in stock at the time of your order. If an item is unavailable, we will contact you shortly by phone or by e-mail. åäö cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. åäö can therefore, at any time, correct the content of the site. Although we strive to display the correct texts, images and pricing on the site and web shop, at all times, we are sorry, errors may occur. If you have been charged the wrong amount in the web shop, åäö will give you the option of placing a new order with the correct price or canceling your order. åäö, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services through the site are maintained by outside organizations. In situations where we act as agent for such services, we cannot be held responsible for any errors resulting from their activities. åäö cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. åäö cannot guarantee problem-free, uninterrupted, and secure access to the site- we wish we could.

Copyright Permission Notice
Copyright in the documents provided in this site (including, without limitation, the trade marks of åäö, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to åäö and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal and non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from åäö. You may not change and modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please view our contact pages at www.aaosweden.se.

Trademarks
Our trademarks include (amongst others) the åäö name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

Privacy Policy
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will only be used for informing you about special offers and other marketing opportunities related to the different divisions of åäö. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from åäö. If you wish to end your åäö subscription , you may make the changes in your account settings or send an email to care@aaosweden.se. State your name and email address and a short description of the matter in the email message.

You have the right to review your information on file at any time. This can be accessed by emailing care@aaosweden.se. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. åäö reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

Security
åäö use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The åäö web shop uses the Thawte SSL Certificates, which secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

Cookies
Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.

Links
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Violation Of Rules
åäö reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force Majeure
In case of Force Majeure, åäö obligations will be suspended. The contract between you and åäö can, in such cases, be partially or fully terminated by yourself or by åäö. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, åäö will attempt to resolve all issues in a timely manner.

Governing Law
These terms of use are complied in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from the laws in Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Privacy Policy

Our Privacy Policy

This website is managed by us, åäö Nordic AB. (hereafter referred to as åäö or we). åäö Nordic AB is registered in Stockholm, Sweden. åäö recognizes the importance of protecting the privacy of your personal and financial information. Therefore, we have strict policies and security measures to protect the information you provide us with. When you register online with åäö, you give us your consent to process and use your submitted personal data in line with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by åäö.

What Information Does åäö Collect?
åäö collects personal data from all visitors to the website who register their information or who use the online store. We also use “cookies“(see explanation below) and track IP addresses so we can improve our services and enhance your åäö experience. åäö does not collect or store any credit card information from online customers. We love good service, so to serve you as well as possible, we may combine information you give us with other information that is available publically.

Children’s Privacy
åäö does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.

Legal Purchase Age
If you are under eighteen (18), you must inform and get your parents’ or guardians’ consent before purchasing anything on aao-sweden.com or any other website related to åäö.

How Does åäö Use Information You Provide?
If you give us your personal information, then with your consent, åäö will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Apart from that, and in order to always serve you better, we may use the information to review our performance and to improve our services to you, or to communicate with you about your order. We will send you announcements or communications by email only if you give us your permission to do so. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation åäö, to help us improve our site design and your online shopping experiences. We may contact you, subject to the choices you have made, via e-mail, mail or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is available publically. We may combine this information with information from our affiliates. We use combined information to improve and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does åäö Share Your Information With Others?
åäö does not sell, let or disclose clients’ names, address, email address or other personal information to any åäö entity. Also, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, åäö contracts with selected third parties. The personal information you provide to us may be processed by these third parties, solely on åäö’s behalf, but we do not authorize any of these service providers to make any other use of your information. We don’t otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If åäö is acquired by another entity or is merged or consolidated, information about åäö customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

Security
åäö uses appropriate security measures to protect the information you provide us with. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Accuracy And Retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from åäö’s marketing list at any time by contacting us at +46 706 500 519 or by contacting us by email care@aaosweden.se or mailing address listed below. If you are registered with åäö on our website and would like us to remove you from our marketing list, please log in to your private account and click on the unsubscribe link.

About Cookies
Cookies are pieces of information a web site can send to your computer’s browser to keep record. We use cookies to see which web pages you visit and how often, so that we can make our site more user friendly for you, and enhance your experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you can access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Acceptance Of Privacy Policy And Modifications
By accessing and using our åäö website (including purchasing items through our website), you consent to our collection, use and disclosure of your information as described in this privacy policy. åäö reserves the right occasionally to make changes to its privacy policy or practices. We will always post the updated policy on our website, so we encourage you to review this page from time to time, particularly each time you use our online shop.

Contact Us
If you have any comments, questions or suggestions regarding our privacy policy, please don’t hesitate to let us know – send us an email to care@aaosweden.se, or write to us at the following address:

åäö sweden AB
Bergsgatan 16
112 23 Stockholm
Sweden